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B2B Customer Experience

CX for B2B

B2B Customer Experience: How to Connect Without Being Pushy

Woman completing a customer survey while dining at a restaurant

Restaurant Customer Survey

Get the Inside Scoop with a Restaurant Customer Survey

Restaurant customer journey

RESTAURANT CX

Improve Your Restaurant Customer Journey with These 5 Steps

Business person holding a lightbulb, illuminating a board with business solutions

CX Solutions

Don’t Drop This Ball: 10 CX Improvement Solutions for 2025

Couple speaking with an apartment leasing agent

Apartment Customer Survey

A New Lease on Life with an Apartment Customer Survey

Nonprofit secret shopper

CustomerOptix Gives Back

Houston Food Bank: Benefits of a Nonprofit Secret Shopper Program

ecommerce customer experience

CX BEST PRATICES

7 Best Practices for Your Ecommerce Customer Experience

Store employee smiling while talking on the phone

Telephone Mystery Shop

Success Is on the Line: Telephone Mystery Shop for a Better CX

Retail shop with a business owner

Retail Mystery Shop

Shop for Insights with a Retail Mystery Shop

CX Solutions for Small Businesses

CX SOLUTIONS

3 Insider Tips for Small Business Success

Female chef serving a platter of food

Restaurant Mystery Shop

Serve Excellence with a Restaurant Mystery Shop

Happy customer on phone

CUSTOMER EXPERIENCE

Metrics That Matter: Customer Experience Quality

Learn to Hire a Mystery Shopper with CustomerOptix

CX ON-DEMAND

Learn to Hire a Mystery Shopper with CustomerOptix

Self-Storage Mystery Shop

Gain Business Insights with a Self-Storage Mystery Shop

CX DATA

Customer Experience Data 101: Boost Your CX

Customer Service Reviews

Turn Poor Customer Service Reviews Into Growth

Success Story

MonkeySports Scores With CX

Apartment Secret Shopper

Promote Leasing Success with an Apartment Secret Shopper

Personalized Experience

Elevate Your Customer Journey with a Personalized Experience

SOCIAL MEDIA CX

Curate Your Business’s Social Media Experience Like a Pro

Customer Experience Insights

Your Quickstart Guide to Customer Experience Insights

Woman entering house

GUEST EXPERIENCE

3 Tips to Improve Your Short-Term Rental Guest Experience

CUSTOMER LOYALTY

10 Ways to Increase Customer Loyalty (Without Lowering Price)

Customer Experience

Funny Business: Use Humor for a Better Customer Experience

PATIENT EXPERIENCE

Customer Experience vs. Patient Experience: What’s the Difference?

Customer Experience Strategy

Craft a Recession-Proof Customer Experience Strategy

Automotive Customer Experience

Shift Your Automotive Customer Experience into High Gear

Student Experience

Student Experience: Enhancing CX for Educational Businesses

AI Customer Service

The Pros & Cons of AI Customer Service for CX

Customer Reviews

Customer Reviews: Enhancing Your Business in Unexpected Ways

CX Evaluations

Unlocking Success: Hiring a Secret Shopper for Your Small Business

Retail Customer Experience

Boost Retail Customer Experience Before Seasonal Peak Times

Online Customer Experience

CX Evaluations Work for Online Shopping Too

Customer Survey

How to Create a Customer Survey that Gets Authentic Results

CX Strategies

Improve Customer Experience with This Simple Strategy

CX Evaluator Pays Off

How a Purchase Reimbursement for Your CX Evaluator Pays Off

Mystery Shopping

How to Hire a Mystery Shopper for Your Small Business

Onboarding

Why Mystery Shopping is a Smart Investment for Small Businesses

Case Study

How Mystery Shopping Can Help Small Businesses Stand Out from Competitors

Insights

The Importance of Objective Feedback: How Mystery Shopping Can Help Your Company

Customer Experience

How In-Store Execution Can Affect Your Retail Customer Experience

Mystery Shopping

How Frequently Should I Shop My Business?

Mystery Shopping

How Do Small Businesses Use Mystery Shopping?

Customer Experience

Use CX to Improve Customer Retention & Sales

Customer Experience

Amplify Your Holiday Shopping Experience