FAQs

This feature is coming soon. You'll be able to view and download individual surveys, as well as summary/roll-up reports that allow you to compare trends over time, locations, questions, etc.

It could be as quick as just 48-72 hours from when you place your order. Usually, it’s within two weeks of placing an order, because we need to source the best shoppers, verify their availability, and educate them on your specific requirements. Your specific geographical location(s) will also affect this – those in outlying/rural area may take longer. Even though we have more than 1 million evaluators in our proprietary panel, the panel mirrors where the population is, but rest assured, we can cover any geographical location.

We're obsessive about quality. Though our system has many automated checks in it, every report is reviewed by an actual human. Our robust QA process includes a 28-point integrity-validation checklist. Included in this is geo-coding on reports, requiring receipts to be submitted when purchases are made, and more.

Yep! You can add up to five questions of your choice to the form, at no additional fee. Questions can be formatted as yes/no, multiple choice, or open-ended.

Yes!  We'll be happy to help you setup a custom program. In order to cover setup and additional costs at our end, it requires a small one-time fee, and a minimum 6-month commitment. But we know you'll love the work so much that you'll stay with us much longer!

CustomerOptix has more than one million independent shoppers who have signed up in our panel throughout North America, and we have extensive demographic information about each of them. We assign them based on the quality of their past work for us, geographical proximity to each location, and the general profile of your typical customers.

Before it is sent to you, every report is read word-for-word and score-for-score by one of our specially-trained employee QA specialists. They make sure that the shoppers have followed your requirements, complied with our quality & performance standards, and performed great work. They also provide the shopper with detailed feedback and grade them on each report, so that they know how they've done. Shoppers must maintain a minimum grade average to continue to receive future shop offers, and the higher-graded shoppers receive more shop offers.

It’s easy - just enter the name or address of your location(s) and the system suggests locations to select from. When you see yours, click on it and the system does the rest. If you are getting shopped via phone or website, simply enter your phone number or website URL instead.

As often as you like! You will enter the frequency details for your locations at checkout and will have options to choose from including weekly, monthly, and quarterly. All orders can be set up as one-time or recurring.

Absolutely not. As long as you have set up an account, you can access your order history, including all locations previously shopped.

Yes. Reports can be sent to multiple people via email, and you simply enter that information when you place your initial order.

No way! But, you can easily re-order, and you can also place a recurring order.

Only if you place a recurring order, or want to easily re-order. If you are placing a one-time order, you can check out as a guest without creating an account.

Shoppers are provided with a combination of videos, written documents, and online instruction on your requirements.